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Privacy Policy — How We Handle Your Information

We collect, store and protect your account data when you open an account and use our platform.

Account security protocolsData protection measuresPrivacy request channelsLocal compliance frameworkCookie and tracking transparency
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igbets99 Privacy Policy — How We Handle Your Information
PRIVACY SUPPORT

Contact Us About Your Data Rights

If you have questions about what we collect, how we use your information, or how to exercise your privacy rights, reach out through any of the channels below. Our privacy team responds to access requests, correction requests and deletion requests within five business days for Malaysia account holders.

Team online

Live Chat Privacy Team

Open the chat bubble in the bottom corner of any page and select Privacy Inquiry from the menu. Our privacy specialists are available daily from 10:00 to 22:00 Malaysia time to answer questions about data collection, storage, sharing and deletion. Response times are usually under three minutes during business hours.

Email Privacy Requests

Send your data access, correction or deletion request to the privacy contact listed in your account dashboard. Include your registered email and a brief description of what you need. We reply within two business days with next steps or the information you requested, and we verify your identity before releasing any personal data.

Account Dashboard Tools

Head to Settings then Privacy Centre inside your account to download a copy of all data we hold about you, update your contact preferences, or submit a deletion request. The export file arrives as a JSON document within 24 hours and includes transaction history, login records, game activity and communication logs.

DATA HANDLING

How We Protect and Manage Your Information

We encrypt every transaction and login session using TLS 1.3, store passwords with bcrypt hashing, and run quarterly security audits to spot vulnerabilities.

Data Encryption Standards

All personal information moves between your device and our servers through encrypted channels using TLS 1.3 and AES-256. Payment data never touches our servers directly; Touch 'n Go, GrabPay, Boost dan FPX handle card and wallet details on their own secure gateways, and we only receive a transaction confirmation code once the deposit clears.

Cookie and Tracking Notice

We use essential cookies to keep you logged in and remember your chip size or table filter settings. Analytics cookies track which games get the most play and where visitors drop off during registration so we can fix confusing steps. You can block third-party cookies in your browser settings without breaking the lobby or payment flow.

Account Security Layers

Your password is hashed with bcrypt before storage, so even our database administrators cannot read it. Two-factor authentication via SMS is available in your security settings and adds a second login step. We log every withdrawal request and flag unusual patterns for manual review before releasing funds, reducing fraud risk for Malaysia account holders.

Data Retention and Deletion

We keep your account data for three years after your last login to comply with anti-money-laundering rules in jurisdictions where we operate. After that window, records move to cold storage where only compliance officers can access them. You can request full deletion at any time through the Privacy Centre; we erase all personal fields within ten business days except transaction IDs required by law.

Who We Share Data With

Payment processors see your wallet ID or card details only during deposits and withdrawals. Customer support agents access your email, phone and transaction history when you open a ticket. We never sell your information to advertisers or third-party data brokers, and we only share data when legally required by court order or regulatory request.

Privacy Request Process

To request a copy of your data, correct inaccurate information, or delete your account, visit the Privacy Centre in your dashboard or email our privacy team with your registered email address. We verify your identity by sending a confirmation code to your phone, then process access requests within two business days and deletion requests within ten business days.

Common Privacy and Data Questions

Below are the questions Malaysia account holders ask most often about how we collect, use and protect personal information. If your question is not covered here, reach out through live chat or email and our privacy team will reply within one business day.

We collect your email address, phone number, date of birth, and payment details during registration. We also log your IP address, device type and browser to detect suspicious login attempts. Transaction history, game activity and support messages are stored to help you track your account and to comply with local regulations.

We use your email and phone to send deposit confirmations, withdrawal updates and security alerts. Your game history helps us recommend tables or slots you might enjoy. Payment details let us process Touch 'n Go, GrabPay, Boost dan FPX transactions quickly. We do not sell your data to advertisers or share it with third parties except payment processors and support teams.

Yes. Head to Settings then Privacy Centre in your account dashboard and click Download My Data. We send a JSON file to your registered email within 24 hours containing your registration details, transaction history, login records, game activity and support tickets. The export includes everything we store about you.

Open the Privacy Centre in your account settings and select Request Account Deletion. We send a confirmation code to your phone to verify your identity, then erase all personal fields within ten business days. Transaction IDs and amounts are retained in anonymised form for three years to meet regulatory obligations in jurisdictions where we operate.

Essential cookies keep you logged in and remember your chip size or language preference. Analytics cookies track which games get the most play so we can improve the lobby. You can disable non-essential cookies in your browser settings without losing core account functions. Essential cookies cannot be turned off or you will be logged out after each page refresh.

Payment processors see only the information needed to complete your deposit or withdrawal, such as your wallet ID or card details. We never store full card numbers on our servers; Touch 'n Go, GrabPay, Boost dan FPX handle sensitive payment data on their own secure gateways and send us a confirmation code once the transaction clears.

We retain account data for three years after your last login to comply with anti-fraud and anti-money-laundering rules. After that period, records move to cold storage where only compliance officers can access them for legal purposes. You can request early deletion at any time, and we erase personal fields within ten business days except transaction IDs required by law.

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